Customer Story · Automotive · Multi-location

Auto Care USA: Turning 6 auto shops into one unified, high-performing digital brand

When Auto Care USA wanted a digital presence that matched the quality of service in their bays, they partnered with TAF Solutions to rebuild autocareus.com, align six Google Business Profiles, add Matterport virtual tours, and power reviews and messaging with AI. The result: a modern, search-ready footprint that consistently drives calls, clicks, and new appointments across all locations.

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Company snapshot

Auto Care USA is a growing automotive repair brand serving the greater Houston area. With six locations across Katy, Spring, Rosenberg, Cinco Ranch, Briar Forest, and Westheimer, they offer diagnostics, repairs, and maintenance for everyday drivers who need fast, trustworthy service close to home. Their website, autocareus.com, is the central hub for scheduling, locations, and customer education.

Business at a glance

  • Industry: Automotive service & repair
  • Locations: 6 (multi-location brand)
  • Region: Houston metro & surrounding suburbs
  • Engagement: Full digital presence transformation with TAF Solutions

TAF Solutions digital presence stack

Core web & brand services
Visibility & reputation foundations
Engagement & experience

Key improvements in the last 12 months

After partnering with TAF Solutions and deploying the TAF + Birdeye stack, Auto Care USA saw meaningful improvements across visibility, engagement, and reputation:

  • 10,988 website sessions on autocareus.com — a 2,124% increase year-over-year.
  • 8,614 total users exploring the redesigned site, up 2,143%.
  • 100,000+ Google Business Profile impressions across Search and Maps, up 99% as location data and content were unified.
  • 17,724 profile interactions (calls, website visits, direction requests), a 70% lift.
  • 51 new reviews over 12 months, growing review volume by 28% with an average rating of 4.47★.
  • 608 paid ad clicks from Facebook & Instagram campaigns at an efficient $0.37 average CPC and 0.98% CTR.
  • 68,822 tracked on-site events (clicks, interactions, and key behaviors), a 2,742% increase in measurable engagement.

How TAF Solutions helped Auto Care USA win locally

Attract

Be found everywhere customers search

  • Rebuilt the website on autocareus.com with SEO-friendly structure and mobile-first design.
  • Centralized and optimized all 6 Google Business Profiles with accurate NAP data, services, photos, and UTM tracking.
  • Deployed Birdeye Listings along with Listing Sync & Online Visibility to push consistent information across major directories.
  • Captured Matterport 3D tours for each location via TAF’s Virtual Tours and attached them to Google profiles and the website.
Convert

Turn views into calls, chats, and booked service

  • Added location-specific CTAs like “Make Appointment” and “Call Now” throughout the site.
  • Implemented Smart Chat & Messaging to capture questions and leads after hours.
  • Linked each Google Business Profile to the most relevant landing pages to reduce friction and improve conversion.
  • Launched targeted Facebook & Instagram campaigns for the Westheimer and other locations, feeding traffic into optimized funnels.
Delight

Build lasting trust with every review

  • Connected all locations to Birdeye Reviews AI, automating review requests via SMS and email.
  • Ensured that 100% of reviews were responded to with timely, professional messaging that matched the brand voice.
  • Used sentiment insights from Birdeye and Reputation Management to coach teams and celebrate great service.
  • Surfaced fresh, positive reviews across Google and the website as social proof for new customers.

The impact in one view

By unifying website, local SEO, listings, reviews, chat, visual content, and advertising under one strategy, Auto Care USA turned its digital presence into a consistent growth engine for all six locations.

In less than a year, Auto Care USA went from an outdated, fragmented online footprint to a cohesive, analytics-driven ecosystem:

  • Customers now discover Auto Care USA on Google Search, Maps, social, and review sites with consistent branding and information.
  • Every location is showcased with high-quality visuals, including 3D walk-throughs of real service bays and lobbies.
  • Smart chat, web forms, and phone CTAs work together to capture demand in the moment — whether visitors prefer to call, click, or message.
  • Leadership can see what’s working using unified KPIs across web, Google Business, reviews, and paid media.

TAF Solutions for automotive and local service brands

Whether you manage a single shop or a multi-location network, TAF Solutions combines modern web design, web-managed hosting, local SEO, reputation management, smart chat, and virtual tours to help you get found, earn trust, and turn online activity into real-world appointments.

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TAF Solutions is a technology and digital presence partner for small and mid-sized businesses, specializing in web, local SEO, reputation, messaging, analytics, and immersive virtual tours. Auto Care USA is one example of how a coordinated, data-backed approach can transform visibility and customer confidence across multiple locations.