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REFERRALS & FEEDBACK SURVEYSREFERRALS & FEEDBACK SURVEYS

Referrals & Customer Feedback Surveys

Your happiest customers are your best marketing. Our Referrals & Customer Surveys service helps you turn great experiences into more business — by making it easy for customers to share feedback, refer others, and keep your team informed in real time.

  • Collect actionable feedback to improve service and satisfaction
  • Increase repeat business and loyalty with automated surveys
  • Encourage customers to refer friends and family with one click
  • Identify unhappy customers before they leave a bad review
  • Boost 5-star ratings with smart routing based on survey responses
  • Monitor trends and improve internal performance
A group of wooden figurines surrounding a speech bubble with text REFERRALS.

What’s Included

Referral campaign setup and automation
Custom-branded customer satisfaction surveys
Smart survey logic to route promoters to review requests
Negative response alerts (for direct follow-up)
Referral links or QR codes for easy sharing
Monthly reports on referral traffic and feedback trends
Integration with email and SMS automation
Optional loyalty or reward trigger setup for referrals

Why It Works

People Trust People

Referral leads convert faster and at a higher rate than cold traffic.

Feedback Fuels Growth

Understand what customers love and what needs fixing — before it shows up in a review.

Automated and Smart

Promoters are routed to share online. Detractors are routed to you privately.

How It Works

Build Your Survey Flow

We create branded, mobile-friendly surveys based on your goals.

Launch Automations

Surveys and referral prompts are sent post-purchase, post-visit, or on demand.

Track & Improve

You receive insights, alerts, and reports with real-time response data.

Turn Feedback Into Fuel for Growth

Let’s build a system that captures more love, prevents bad reviews, and spreads your business by word of mouth.

Get In Touch
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Can I offer incentives for referrals?

Yes — we can build automated reward logic or integrate your loyalty system.

What if someone leaves a bad rating in a survey?

You’ll get an alert instantly so you can respond before they post publicly.

Are these surveys anonymous?

They can be — or fully branded with contact fields. You decide the experience.

This service is part of TAF Solutions’ full Services offering.