Customer Story · Local ER · SEO, Ads & Awareness

ER Katy: Using Local SEO & Social Ads to Educate Patients and Drive Visits

ER Katy partnered with TAF Solutions to reach more families, clarify how emergency room billing works, and highlight why their neighborhood ER is different. From Local SEO and Google Business Profile management to Meta and Nextdoor ad campaigns, virtual tours, and educational video content, TAF built a full-funnel digital strategy that increased visibility and patient engagement across Katy and Fulshear.

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Campaign snapshot

As an independent emergency room, ER Katy wanted to be the first place families thought of during urgent situations — and to clear up common confusion about ER versus urgent care bills. They needed a coordinated strategy that combined Local SEO, paid social, patient education, and reputation building while keeping everything compliant and easy for their internal team.

Before TAF Solutions

  • Limited visibility in local search when people searched for “ER near me” or “Katy emergency room”
  • No dedicated landing page explaining billing and insurance in clear, patient-friendly language
  • Underutilized Google Business Profile with inconsistent content and limited media
  • Paid ads not fully aligned to education, community trust, and immediate care needs
  • No virtual tour to showcase the facility experience before a visit

What TAF delivered

  • Local SEO improvements and ongoing Google Business Profile management
  • Meta (Facebook) and Nextdoor ad campaigns focused on awareness & education
  • A stand-alone call-to-action page explaining how ER Katy bills are generated
  • Video testimonial featuring the Mayor of Fulshear and an interview with Dr. Brown
  • Matterport-powered virtual tour embedded on the site and connected to GBP
  • Coordinated management of Google reviews and social media ads

How TAF Solutions supported the ER Katy growth strategy

1 · Local SEO & Google Business Profile

Show up when emergencies happen

  • Optimized ER Katy’s website structure, on-page content, and metadata for local ER keywords
  • Refined Google Business Profile categories, services, FAQs, and imagery
  • Published consistent posts and updates to keep the profile active and accurate
  • Aligned Local SEO work with social and paid campaigns for a unified message
2 · Paid campaigns on Meta & Nextdoor

Targeted awareness in Katy & Fulshear neighborhoods

  • Launched Meta (Facebook) campaigns driving traffic to ER Katy’s website and educational content
  • Used Nextdoor ads to reach local homeowners and community groups
  • Tested creative focused on “Know where to go in an emergency” & “Understand your ER bill”
  • Monitored performance and optimized for clicks and cost efficiency
3 · Education, video & virtual tour

Build trust before patients arrive

  • Built a dedicated billing education page breaking down how ER charges are calculated
  • Produced a video testimonial from the Mayor of Fulshear highlighting ER Katy’s community role
  • Recorded an interview with Dr. Brown to explain the ER’s philosophy of care
  • Captured a Matterport 3D virtual tour to show the clean, modern facility online
4 · Ongoing profile & social management

Keep reputation & engagement healthy

  • Maintained Google Business Profile info, hours, and posts during campaigns
  • Supported social media ad management and creative refreshes as needed
  • Aligned messaging across site, GBP, ads, and video content for consistency
  • Provided performance reporting so leadership could see what was working

Results & impact

Within the first month of focused campaigns, ER Katy’s Facebook ads generated 41,465 impressions and 1,103 clicks at a 2.66% click-through rate, with an average cost-per-click of just $0.12. This gave the emergency room a cost-effective way to introduce their team, educate residents about billing, and remind families where to go when minutes matter.

Combined with Local SEO improvements, a clear billing explainer page, powerful testimonial videos, and a virtual tour connected to their Google Business Profile, ER Katy now has a durable digital presence that supports both immediate patient decisions and long-term community trust.

Need to grow awareness for your clinic or ER?

TAF Solutions helps healthcare organizations combine Local SEO, paid social, video, and education-driven content to reach the right patients at the right time.

Schedule a strategy call View all case studies