Customer Story · Local Repair Services

Katy Treadmill Repairs: Restore Your Suspended Google Business Profile

Katy Treadmill Repairs came to TAF Solutions in crisis. A previous marketing agency had pushed risky tactics that resulted in a full Google Business Profile suspension—their main lifeline for service calls. TAF Solutions stepped in, took over the account, restored compliance with Google policies, and layered in the Birdeye Listings AI stack to rebuild local visibility and trust.

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Katy Treadmill Repairs: Google Business Profile Suspension Overview

Katy Treadmill Repairs is a specialist repair service focused on treadmills and home fitness equipment in the Katy, Texas area. Their customer base is almost entirely local, and most new jobs start with a “treadmill repair near me” search. When their Google Business Profile was suspended, discovery dropped overnight and the phone stopped ringing.

Katy Treadmill Repairs at a glance

Industry: Treadmill & fitness equipment repair
Location: Katy, Texas and surrounding communities
Services: Diagnostics, tune-ups, parts replacement & preventative maintenance
Challenge: Google Business Profile suspension caused a sudden drop in calls and web leads.

Platforms & services used

TAF Solutions services

Google Business Profile recovery
Compliance review & documentation
Local SEO consulting
Ongoing GBP management

Birdeye technology stack

Listings AI
Profile sync & NAP management
Directory distribution
Reporting & insights

Key outcomes

Google Business Profile fully reinstated after structured appeals and documentation showing new management and adherence to Google guidelines.
Core business data (NAP) cleaned and verified across Google and key local directories using Birdeye Listings AI.
Local search presence restored so Katy Treadmill Repairs once again appears in Google Maps and “near me” searches for treadmill repair services.
Call volume and web inquiries recovered as the profile came back online and rankings stabilized.
Ongoing monitoring in place to catch potential listing issues early and maintain a clean, policy-compliant footprint.

Measured impact after reinstatement

While the immediate priority was simply getting the listing switched back on, the new setup with Birdeye Listings AI and structured local SEO has delivered clear, trackable benefits for Katy Treadmill Repairs:

Search and Maps impressions rebounded after reinstatement, restoring visibility for branded searches and generic terms like “treadmill repair katy tx.”
Customer actions (calls, website visits, direction requests) returned, providing a consistent pipeline of service requests and appointments.
Listing accuracy stabilized at a high level with address, phone, service area and hours synchronized across connected directories.
Insights from Birdeye now show which search queries and locations are driving the most discovery, guiding future content and service-area decisions.

How TAF Solutions brought the lifeline back online

1 · Google Business Profile recovery

Untangling a suspension from a previous agency

Performed a full audit of historic activity and identified policy issues introduced by the prior marketing agency.
Took ownership of the Google Business account and verified business documentation.
Submitted a structured appeal to Google explaining the agency change and outlining new compliance practices.
Followed through with Google support until the profile was reinstated and visible.

2 · Local SEO & Listings AI

Cleaning up NAP data and strengthening local signals

Configured Birdeye Listings AI to sync business Name, Address, and Phone (NAP) across supported directories.
Removed conflicting or outdated listings that could confuse Google’s trust signals.
Standardized categories, services, and descriptions to match real-world operations.
Set up reporting so the owner can see changes in visibility and engagement over time.

3 · Ongoing management & protection

Keeping the profile healthy and productive

Implemented best practices for posts, photos, and Q&A so the profile stays active and helpful.
Monitors alerts and suggested edits to quickly resolve issues before they escalate.
Provides periodic performance reviews so Katy Treadmill Repairs knows how search is contributing to monthly job volume.
Advises the owner on safe, long-term local SEO strategies—no shortcuts that risk another suspension.

From zero visibility back to dependable local leads

For a hyper-local service business like Katy Treadmill Repairs, losing Google Business visibility can feel like the lights being turned off. By recovering the suspended profile, cleaning up local listings, and putting better tools in place, TAF Solutions helped restore the steady flow of calls and service requests that the business relies on.

Search and Maps presence restored after suspension.
Consistency and trust rebuilt across local directories with Listings AI.
Owner now has clear visibility and control over their most important online asset.

Dealing with a suspended Google Business Profile?

TAF Solutions helps service businesses recover from suspensions, clean up bad agency work, and rebuild local visibility using modern tools like Birdeye Listings AI. If your calls dropped after a profile issue, we’re ready to help you turn the lights back on.

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